Thank you for shopping with Audiolot. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.
1. Shipping Area
Audiolot currently ships orders within New Zealand.
For international shipping enquiries, please contact us before placing an order. International shipping may not be available for all products due to size, weight, warranty, or courier restrictions.
2. Order Processing Time
Orders are usually processed within 1–2 working days after payment has been received.
Working days are Monday to Friday, excluding New Zealand public holidays.
Orders placed on weekends or public holidays will be processed on the next working day.
3. Delivery Timeframes
Estimated delivery times after dispatch:
Urban New Zealand: usually 1–3 working days
Rural New Zealand: usually 2–5 working days
Oversized or special-order items: may take longer
Delivery times are estimates only and may be affected by courier delays, rural delivery, public holidays, weather, high-volume periods, or incorrect delivery details.
4. Shipping Costs
Shipping costs are shown at checkout before payment is completed.
Shipping charges may vary depending on the product size, weight, delivery address, and courier service required.
Some large, heavy, or fragile items may require a custom shipping quote.
5. Tracking
Where tracking is available, tracking details will be provided by email after your order has been dispatched.
Please allow time for tracking information to update after the courier collects the parcel.
6. Click & Collect / Local Pickup
If local pickup is available, this option will be shown at checkout or arranged directly with Audiolot.
Please wait for confirmation before coming to collect your order.
7. Incorrect Delivery Details
Please make sure your delivery name, address, phone number, and email address are correct before placing your order.
Audiolot is not responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
If you notice an error after placing your order, please contact us as soon as possible. We will try to update the details before dispatch, but changes cannot be guaranteed once the order has been shipped.
8. Authority to Leave
Some courier services may allow parcels to be left without a signature.
If you request or approve “Authority to Leave”, the courier may leave the parcel at the delivery address without obtaining a signature. Please choose a safe delivery location.
9. Lost, Delayed, or Damaged Parcels
If your order is delayed, lost, or arrives damaged, please contact Audiolot as soon as possible.
We will work with the courier to investigate the issue and help resolve it.
If your parcel arrives damaged, please keep the packaging and take photos of:
- The outside packaging
- The damaged item
- The courier label
This helps us process courier claims and arrange the next step.
10. Products Requiring Installation
Some Audiolot products may require professional installation, coding, wiring, or vehicle-specific setup.
Shipping a product does not include installation unless this is clearly stated on the product page, invoice, or written quotation.
If you are unsure whether a product is suitable for your vehicle, please contact us before purchasing.
11. Special Order Items
Special order items, custom parts, or items ordered specifically for your vehicle may have longer processing and delivery times.
Estimated timeframes will be provided where possible, but delays can sometimes occur due to supplier availability, freight, customs, or courier handling.
12. Consumer Guarantees
Nothing in this Shipping Policy limits your rights under New Zealand consumer law, including the Consumer Guarantees Act and Fair Trading Act.
13. Contact Us
For shipping questions, delivery issues, or order updates, please contact:
Audiolot
